We recommend taking a quick unboxing video when you receive your parcel before opening it. This can help us review your case more efficiently in the unlikely event that something is not right with your order (ex: defective, incomplete, or incorrect).

In such cases, kindly send the unboxing video showing the full package and item(s) received, together with the affected order number and a brief description of the issue ideally within 24 hours of opening your parcel.

Our Customer Service Team will be happy to review your case and guide you through the next steps.